Privacy Policy

Introduction

MAEVE AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot service.

Information We Collect

Information You Provide

We collect information you provide directly to us, including account information (name, email, company details), billing information, and any content you upload to customize your chatbot (documents, FAQs, product information).

Information Collected Automatically

When you use our service, we automatically collect certain information, including usage data (chat conversations, timestamps, response times), device information (IP address, browser type, operating system), and cookies and similar technologies to enhance your experience.

How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Train and optimize our AI models
• Process transactions and send billing information
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats

Data Security

We implement industry-standard security measures to protect your information, including end-to-end encryption for all data transmissions, secure data storage with encryption at rest, regular security audits and penetration testing, SOC 2 Type II certification, and strict access controls and authentication requirements.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our users
• In connection with a business transaction (merger, acquisition, etc.)
• With your consent or at your direction

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability
• Withdraw consent at any time
• Opt-out of marketing communications

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: